8 Free And Powerful Help Desk Software

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Whether you're running a small business or a large enterprise, customer service is one of the primary business processes that are vital for the existence of the company and for the well being of the customer base. Depending on the type of business, custom help desk systems are implemented by businesses. If you have a geographically dispersed customer base and want to implement a robust online help desk system in a limited budget, you must use one of the software presented here. They are used by large number of users across the world and include lots of features to run your help desk system efficiently. Each of the help desk applications do not need any kind of special training and one can get started with them, instantly. Each of these applications can support thousands and thousands of clients with multi-user support to ensure you can easily provide timely help to the seekers. Do once test and check all of these unique applications to see which help desk system suits your business needs to the fullest.

Hesk Help Desk SoftwareHesk Help Desk: It is a web-based help desk system powered by PHP and back end database. Hesk provides a free version that includes ticket support system with different levels of priority. Customers can submit tickets along with attachments through Hesk. They can even rate support staff responses. Email notifications from both ends work seamlessly for speedy solution of the issue.

SpiceWorks Help Desk SoftwareSpiceWorks Help Desk: This is an excellent technical help desk system for IT professionals and similar companies. Users can submit tickets via web interface or directly through their email. Multiple users can maintain this help desk system easily through dedicated control panels. Powerful internal search in this system lets support staff mine relevant customer tickets easily. It is ideal for businesses selling computer products or companies offering IT-based services.

NeuQs Help Desk SoftwareNeuQs Help Desk: This is a powerful suite for customer service and related tasks. NeuQs uses .NET Framework and Microsoft Silverlight to power the entire system. It has automated priority-based ticket system for reporting incidents and issues. With comprehensive audit trail and event logs, administrators are assured that no ticket is left unanswered or is resolved slowly. This help desk system is also ideal for IT-based processes.

Revelation Help Desk SoftwareRevelation Help Desk: The free version of this help desk system supports up to 5 support staff with a single installation. There's no time limit or restriction on the free edition and you can run a small to medium-sized customer support system with minimum budget. It is a web-based system with different levels of user accounts and powerful ticket management module. An integrated email notification system ensures things are done as fast as possible.

iKode Help Desk SoftwareiKode HelpDesk X: It is one of my favorite help desk system. This system has an awesome auto-responder module that is completely configurable as per your requirements. An integrated rating system ensures your support staff is always on their toes. It also incorporates detailed reporting system to keep track of every aspect of the entire system. iKode also has a powerful and flexible email notification system.

SysAid IT Desk SoftwareSysAid IT Help Desk: This help desk system is ideal for businesses looking to implement customer-based service request system. Users can submit their requests through online web interface and can track their request's progress. Automated escalation matrix ensures that support ticket is transferred to senior staff in case it is not resolved in time. You can also create multiple custom reports to analyze the performance of the entire system.

Service Desk PlusService Desk Plus: It is more than a help desk system and is ideal for medium-sized businesses to implement help desk, asset management and purchase management systems. It is completely web-based and includes tickets for incident reporting. The free edition supports up to 25 desks which is enough to power a medium sized support system. It also includes custom reporting module for customers' data as well as for analyzing support staff performance.

Web Help DeskWeb Help Desk: This is a robust web-based incident tracking system and is ideal for technical support business processes. It can run both on Windows and Linux systems and supports wide range of popular database management systems for back end database. Its powerful two-way email notification system and priority-based ticket system makes it one of the best free help desk systems.


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